@article{70a60f1e9f924325a32111c01c6c5213,
title = "The role of E-quality within the consumer decision making process",
author = "Chao Wen and Prybutok, \{Victor R.\} and Charles Blankson and Jiaming Fang",
note = "The purpose of this paper is to develop and test an empirically grounded comprehensive framework of e-quality that is the composite of the relationship between e-satisfaction and e-loyalty.",
year = "2014",
month = oct,
day = "16",
doi = "10.1108/IJOPM-07-2013-0352",
language = "American English",
volume = "34",
journal = "International Journal of Operations Production Management",
}