Impact of Electronic Commerce Customer Relationship Management on Competitive Advantage: A Research Model and Issues

Timothy Paul O’Keefe; Assion Lawson-Body; Abdou Illia

Impact of Electronic Commerce Customer Relationship Management on Competitive Advantage: A Research Model and Issues

Timothy Paul O’Keefe, Assion Lawson-Body, Abdou Illia

Eastern Illinois University

Producción científica › revisión exhaustiva

Idioma original	American English
Publicación	Default journal
Estado	Published - ene 1 2002

Disciplines

Industrial Organization
Business

Otros archivos y enlaces

https://aisel.aisnet.org/iceb2002/67/

Citar esto

@article{8c71bad520e6402bbeae56d28fb1d251,

title = "Impact of Electronic Commerce Customer Relationship Management on Competitive Advantage: A Research Model and Issues",

author = "O{\textquoteright}Keefe, \{Timothy Paul\} and Assion Lawson-Body and Abdou Illia",

note = "The paper presents a theoretical discussion of how experts on information systems and the Internet should inform business representatives about the theoretical impact of Internet network use on competitive advantage. Its objective is to propose a model to test the effect of Internet's web tools and trust on the link between customer relationship management (CRM) and competitive advantage.",

year = "2002",

month = jan,

day = "1",

language = "American English",

journal = "Default journal",

}

TY - JOUR

T1 - Impact of Electronic Commerce Customer Relationship Management on Competitive Advantage: A Research Model and Issues

AU - O’Keefe, Timothy Paul

AU - Lawson-Body, Assion

AU - Illia, Abdou

N1 - The paper presents a theoretical discussion of how experts on information systems and the Internet should inform business representatives about the theoretical impact of Internet network use on competitive advantage. Its objective is to propose a model to test the effect of Internet's web tools and trust on the link between customer relationship management (CRM) and competitive advantage.

PY - 2002/1/1

Y1 - 2002/1/1

UR - https://aisel.aisnet.org/iceb2002/67/

M3 - Article

JO - Default journal

JF - Default journal

ER -