Conflict Aftermath: Dispute Resolution and Financial Performance in Franchising

Jeff Jianfeng Wang; Marko Grünhagen; Marko Grünhagen; Li Ji; Xu Zheng; Marko Grunhagen

doi:10.1016/J.JRETAI.2020.03.001

Conflict Aftermath: Dispute Resolution and Financial Performance in Franchising

Jeff Jianfeng Wang
, Marko Grünhagen
, Marko Grünhagen
, Li Ji
, Xu Zheng
, Marko Grunhagen

Eastern Illinois University

Monash University
Eastern Illinois University
University of Rijeka
Shenzhen University
City University of Hong Kong

Producción científica › revisión exhaustiva

Idioma original	American English
Publicación	Journal of Retailing
Volumen	96
DOI	https://doi.org/10.1016/J.JRETAI.2020.03.001
Estado	Published - abr 4 2020

Disciplines

Business
Law and Economics

Acceder al documento

10.1016/J.JRETAI.2020.03.001Licencia: Unspecified

Otros archivos y enlaces

https://research.monash.edu/en/publications/conflict-aftermath-dispute-resolution-and-financial-performance-i

Citar esto

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title = "Conflict Aftermath: Dispute Resolution and Financial Performance in Franchising",

author = "Wang, \{Jeff Jianfeng\} and Marko Gr{\"u}nhagen and Marko Gr{\"u}nhagen and Li Ji and Xu Zheng and Marko Grunhagen",

note = "Franchisor-franchisee relationships entail frequent disputes, some of which escalate to litigation. Yet, the filing of litigation does not represent the end of conflict management. Firms can still choose to de-escalate conflicts after the filing of litigation by choosing alternative dispute resolution (ADR) mechanisms. To date, the impact of post-litigation dispute resolution mechanisms on franchise systems' financial performance has not been studied in the extant literature.",

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PY - 2020/4/4

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