The role of E-quality within the consumer decision making process

Chao Wen; Victor R. Prybutok; Charles Blankson; Jiaming Fang

doi:10.1108/IJOPM-07-2013-0352

The role of E-quality within the consumer decision making process

Chao Wen, Victor R. Prybutok, Charles Blankson, Jiaming Fang

Eastern Illinois University

Research output: Contribution to journal › Article › peer-review

Original language	American English
Journal	International Journal of Operations Production Management
Volume	34
DOIs	https://doi.org/10.1108/IJOPM-07-2013-0352
State	Published - Oct 16 2014

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Computer Sciences
Marketing
Library and Information Science

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title = "The role of E-quality within the consumer decision making process",

author = "Chao Wen and Prybutok, {Victor R.} and Charles Blankson and Jiaming Fang",

note = "The purpose of this paper is to develop and test an empirically grounded comprehensive framework of e-quality that is the composite of the relationship between e-satisfaction and e-loyalty.",

year = "2014",

month = oct,

day = "16",

doi = "10.1108/IJOPM-07-2013-0352",

language = "American English",

volume = "34",

journal = "International Journal of Operations Production Management",

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T1 - The role of E-quality within the consumer decision making process

AU - Wen, Chao

AU - Prybutok, Victor R.

AU - Blankson, Charles

AU - Fang, Jiaming

N1 - The purpose of this paper is to develop and test an empirically grounded comprehensive framework of e-quality that is the composite of the relationship between e-satisfaction and e-loyalty.

PY - 2014/10/16

Y1 - 2014/10/16

UR - https://www.emerald.com/insight/content/doi/10.1108/IJOPM-07-2013-0352/full/html

U2 - 10.1108/IJOPM-07-2013-0352

DO - 10.1108/IJOPM-07-2013-0352

M3 - Article

VL - 34

JO - International Journal of Operations Production Management

JF - International Journal of Operations Production Management

ER -

The role of E-quality within the consumer decision making process

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