The parallel power in organizations’ defense: Exploring faith-holders and their crisis communication

TY - JOUR

T1 - The parallel power in organizations’ defense: Exploring faith-holders and their crisis communication

AU - Kochigina, Anna

N1 - Faith-holders defend companies in the comments to the news articles. * They are not a monolithic group and use traditional and new crisis communication strategies. * The paper extends the situational crisis communication theory and understanding of faithholders. * Based on the results, practitioners can better engage faith-holders in organizations' defense.

PY - 2020/11/1

Y1 - 2020/11/1

UR - https://www.sciencedirect.com/science/article/abs/pii/S0363811120300771

U2 - 10.1016/J.PUBREV.2020.101950

DO - 10.1016/J.PUBREV.2020.101950

M3 - Article

VL - 46

JO - Public Relations Review

JF - Public Relations Review

ER -