Practicing transparency in a crisis: Examining the combined effects of crisis type, response, and message transparency on organizational perceptions

Derrick Holland; Trent Seltzer; Anna Kochigina

doi:10.1016/J.PUBREV.2021.102017

Practicing transparency in a crisis: Examining the combined effects of crisis type, response, and message transparency on organizational perceptions

Derrick Holland, Trent Seltzer, Anna Kochigina

Research output: Contribution to journal › Article › peer-review

Original language	American English
Journal	Public Relations Review
Volume	47
DOIs	https://doi.org/10.1016/J.PUBREV.2021.102017
State	Published - Jun 1 2021
Externally published	Yes

Disciplines

Public Relations and Advertising
Business

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10.1016/J.PUBREV.2021.102017License: Unspecified

Cite this

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title = "Practicing transparency in a crisis: Examining the combined effects of crisis type, response, and message transparency on organizational perceptions",

author = "Derrick Holland and Trent Seltzer and Anna Kochigina",

note = "The current study combined crisis communication and message transparency. * Using an experimental methodology, the sample yielded 898 participants. * Victim crises, rebuild strategies and transparent messages had positive impacts. * Transparency contributed to a three-way interaction on organizational credibility. * Theoretical and practical implications are discussed.",

year = "2021",

month = jun,

day = "1",

doi = "10.1016/J.PUBREV.2021.102017",

language = "American English",

volume = "47",

journal = "Public Relations Review",

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T1 - Practicing transparency in a crisis: Examining the combined effects of crisis type, response, and message transparency on organizational perceptions

AU - Holland, Derrick

AU - Seltzer, Trent

AU - Kochigina, Anna

N1 - The current study combined crisis communication and message transparency. * Using an experimental methodology, the sample yielded 898 participants. * Victim crises, rebuild strategies and transparent messages had positive impacts. * Transparency contributed to a three-way interaction on organizational credibility. * Theoretical and practical implications are discussed.

PY - 2021/6/1

Y1 - 2021/6/1

UR - https://www.sciencedirect.com/science/article/abs/pii/S0363811121000096

U2 - 10.1016/J.PUBREV.2021.102017

DO - 10.1016/J.PUBREV.2021.102017

M3 - Article

VL - 47

JO - Public Relations Review

JF - Public Relations Review

ER -

Practicing transparency in a crisis: Examining the combined effects of crisis type, response, and message transparency on organizational perceptions

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