Conflict Aftermath: Dispute Resolution and Financial Performance in Franchising

Jeff Jianfeng Wang; Marko Grünhagen; Marko Grünhagen; Li Ji; Xu Zheng; Marko Grunhagen

doi:10.1016/J.JRETAI.2020.03.001

Conflict Aftermath: Dispute Resolution and Financial Performance in Franchising

Jeff Jianfeng Wang
, Marko Grünhagen
, Marko Grünhagen
, Li Ji
, Xu Zheng
, Marko Grunhagen

Eastern Illinois University

Monash University
Eastern Illinois University
University of Rijeka
Shenzhen University
City University of Hong Kong

Research output: Contribution to journal › Article › peer-review

Original language	American English
Journal	Journal of Retailing
Volume	96
DOIs	https://doi.org/10.1016/J.JRETAI.2020.03.001
State	Published - Apr 4 2020

Disciplines

Business
Law and Economics

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Cite this

@article{7271ff5f63b54e28bc80d056355e3e35,

title = "Conflict Aftermath: Dispute Resolution and Financial Performance in Franchising",

author = "Wang, \{Jeff Jianfeng\} and Marko Gr{\"u}nhagen and Marko Gr{\"u}nhagen and Li Ji and Xu Zheng and Marko Grunhagen",

note = "Franchisor-franchisee relationships entail frequent disputes, some of which escalate to litigation. Yet, the filing of litigation does not represent the end of conflict management. Firms can still choose to de-escalate conflicts after the filing of litigation by choosing alternative dispute resolution (ADR) mechanisms. To date, the impact of post-litigation dispute resolution mechanisms on franchise systems' financial performance has not been studied in the extant literature.",

year = "2020",

month = apr,

day = "4",

doi = "10.1016/J.JRETAI.2020.03.001",

language = "American English",

volume = "96",

journal = "Journal of Retailing",

}

TY - JOUR

T1 - Conflict Aftermath: Dispute Resolution and Financial Performance in Franchising

AU - Wang, Jeff Jianfeng

AU - Grünhagen, Marko

AU - Ji, Li

AU - Zheng, Xu

AU - Grunhagen, Marko

N1 - Franchisor-franchisee relationships entail frequent disputes, some of which escalate to litigation. Yet, the filing of litigation does not represent the end of conflict management. Firms can still choose to de-escalate conflicts after the filing of litigation by choosing alternative dispute resolution (ADR) mechanisms. To date, the impact of post-litigation dispute resolution mechanisms on franchise systems' financial performance has not been studied in the extant literature.

PY - 2020/4/4

Y1 - 2020/4/4

UR - https://research.monash.edu/en/publications/conflict-aftermath-dispute-resolution-and-financial-performance-i

U2 - 10.1016/J.JRETAI.2020.03.001

DO - 10.1016/J.JRETAI.2020.03.001

M3 - Article

VL - 96

JO - Journal of Retailing

JF - Journal of Retailing

ER -

Conflict Aftermath: Dispute Resolution and Financial Performance in Franchising

Disciplines

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