@article{7271ff5f63b54e28bc80d056355e3e35,
title = "Conflict Aftermath: Dispute Resolution and Financial Performance in Franchising",
author = "Wang, \{Jeff Jianfeng\} and Marko Gr{\"u}nhagen and Marko Gr{\"u}nhagen and Li Ji and Xu Zheng and Marko Grunhagen",
note = "Franchisor-franchisee relationships entail frequent disputes, some of which escalate to litigation. Yet, the filing of litigation does not represent the end of conflict management. Firms can still choose to de-escalate conflicts after the filing of litigation by choosing alternative dispute resolution (ADR) mechanisms. To date, the impact of post-litigation dispute resolution mechanisms on franchise systems' financial performance has not been studied in the extant literature.",
year = "2020",
month = apr,
day = "4",
doi = "10.1016/J.JRETAI.2020.03.001",
language = "American English",
volume = "96",
journal = "Journal of Retailing",
}